Frequently Asked Questions
Do you offer mixed/variety cases?
Multi-flavor cases would add a big expense in our production process, so we can only offer single-flavor cases. You can always find friends to split cases with, but the best long-term solution for everyone is to make Rebel Ice Cream more affordable and accessible through grocery distribution. Rather than making variety packs which would make the product more expensive, we will spend the resources on grocery distribution, where prices will be lower and flexibility/convenience will be greater! Please help us by making store requests!
How long should I let the ice cream sit out?
Everyone has their preferences, but we recommend you let it sit out at least 15 minutes from the freezer. Some prefer longer to make it extra soft and creamy. Dry ice is -109°F, so you may need to wait 30-40 minutes from the package. We do not recommend microwaving, as this would melt the outsides while still leaving the middle hard. Patience is your friend! This has 0g of sugar in it. We could have cut down on wait times by adding more carbs, but we didn't feel it was worth it.
How do you calculate net carbs?
Since we use fibers and sugar alcohols that are indigestible by the human body and don't raise blood sugar or insulin, they can be subtracted from total carbohydrates. "Net carbs" calculate the "net impact" of the carbohydrates. The numbers on the nutritional label are rounded, which means there is a wide range for what the true number of net carbs are, especially when you're counting multiple servings. For example, 4g of fiber on a nutrition label could be anywhere between 3.5g and 4.4g. Rather than making everyone believe each pint (other than Peanut Butter Fudge) is only 4g net carbs per pint, we are sharing the more accurate, precise number of net carbs. For example, if you were to calculate the net carbs for Mint Chip from the rounded nutritionals on the label, you are led to believe it is only 1g net carb per serving and therefore 4g per pint. However, we know it is actually 1.4g, which makes it 5.6g (or around 6g) per pint. We want to be fully transparent and will always show what the net carbs are to the decimal on our website for each flavor.
When will my order ship?
It depends on what day of the week and time you placed the order and how far you are from the warehouse. Please see our Shipping Page for more information.
How do you ship?
We pack the ice cream in coolers with enough dry ice so that it stays frozen. Shipping times depend on when the order is placed and your distance from the warehouse. See our shipping page for more information. Orders are usually shipped within 1-2 business days, and you will receive a notification.
Do you ship to Canada?
Unfortunately, Canadian law requires that we use Canadian eggs and cream, which is very expensive due to laws that protect Canadian dairy farmers. This would also make Rebel Ice Cream very expensive, because it is mostly cream. We would also need new packaging, new sources for key ingredients, and new manufacturers. We cannot just export the product we've already invested a lot of money into. We hope to enter the Canadian market in the future, but the cost, complexity, and risk is too great at the moment.
Why is shipping so expensive?
Due to the cost of warehouse labor, coolers, dry ice, and expedited shipping, it is very expensive to ship ice cream. We do not like the shipping charges, single-flavor case restrictions, or 4 pint minimums! Please help us make Rebel Ice Cream more affordable and accessible by making store requests!
What happened to free shipping on 1 case?
We are trying to be very aggressive with our pricing, and there was a miscommunication about FedEx charges on shipping full cases. To assure we don't lose money on shipping just 1 case, we have to charge $3.99.
What is the Shelf Life?
The Best Buy date is stamped on the bottom, but it's 1.5 years from the production date.