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Frequently Asked Questions


How long should I let the ice cream sit out?

Everyone has their preferences, but we recommend you let it sit out at least 15 minutes from the freezer. Some prefer longer to make it extra soft and creamy. You can also try microwaving in a pinch. Try placing the pint upside down and defrosting at a lower temperature.

This has 0g of sugar in it. We could have cut down on wait times by adding more carbs, but we didn't feel it was worth it. Dry ice is -109°F, so you may need to wait 30-40 minutes from the package.

How do you calculate net carbs?

Since we use fibers and sugar alcohols that are indigestible by the human body and don't raise blood sugar or insulin, they can be subtracted from total carbohydrates. "Net carbs" calculate the "net impact" of the carbohydrates. 

The numbers on the nutritional label are rounded, which means there is a wide range for what the number of net carbs really are, especially when you're counting multiple servings. For example, 4g of Fiber on a nutrition label could be anywhere between 3.5g and 4.4g. Or 7g of Sugar Alcohols on a label could be anywhere between 6.5g and 7.4g. Or 10g of Carbs could be between 9.5g and 10.4g Depending on how the various numbers round up or down, there is wide variability. Unfortunately, Nutrition Labels are unreliable. 

Rather than making everyone believe almost every pint of ours is only 4g net carbs per pint, we are sharing the more accurate, precise number of net carbs. For example, if you were to calculate the net carbs for Cookie Dough from the rounded nutritionals on the label, you are led to believe it is only 1g net carb per serving and therefore 4g per pint. However, we know it is actually 1.8g, which makes it 7.2g (or around 7g) per pint. We want to be fully transparent and will always show what the net carbs are to the decimal on our website for each flavor.

For ingredients, nutrition facts, and exact carb counts for all flavors, see here.

When will my order ship?

It depends on what day of the week and time you placed the order and how far you are from the warehouse. Please see our Shipping Page for more information.

How do you ship?

We pack the ice cream in coolers with enough dry ice so that it stays frozen. Shipping times depend on when the order is placed and your distance from the warehouse. See our shipping page for more information. Orders are usually shipped within 1-2 business days, and you will receive a notification.

Do you ship to Canada?

Unfortunately, Canadian law requires that we use Canadian eggs and cream, which is very expensive due to laws that protect Canadian dairy farmers. This would also make Rebel Ice Cream very expensive, because it is mostly cream. We would also need new packaging, new sources for key ingredients, and new manufacturers. We cannot just export the product we've already invested a lot of money into. We hope to enter the Canadian market in the future, but the cost, complexity, and risk is too great at the moment. It is still unclear how the recent NAFTA renegotiations impact current conditions.

Do you offer mixed/variety cases?

We offer ONE variety case, which is 1 of each 8 flavors. You cannot choose your flavors. Cost savings are lost with variety cases because of how ice cream is produced, packaged, and stored one flavor at a time in bulk. The Rebel Variety Case costs more than a regular case, because it must be assembled manually. You can however choose your flavors by picking individual pints, but we are forced to charge the shipping cost. We will focus our resources on grocery distribution, where prices will be lower and flexibility/convenience will be greater. Please help us by making store requests!

Why is shipping so expensive?

Due to the cost of warehouse labor, coolers, dry ice, and expedited shipping, it is very expensive to ship ice cream. We do not like the shipping charges, single-flavor case restrictions, or 4 pint minimums! Please help us make Rebel Ice Cream more affordable and accessible by making store requests

What is the Shelf Life?

The Best Buy date is stamped on the bottom, but it's 1.5 to 2 years from the production date. 

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